Repeat Prescriptions

New Prescriptions

If the doctor or specialist nurse gives you a prescription during your consultation and you are registered as a dispensing patient, your prescription will automatically be sent to the dispensary, where it will be filled for you. In the unlikely event that the dispensary does not have the item in stock the dispenser will advise you when to return for collection.

If you are not a dispensing patient your prescription will be sent to your nominated pharmacy electronically.

Repeat Prescriptions

We have a computerised repeat prescription service for those on long-term treatment.

You can request your repeat medication by:

  • Calling in to the surgery to request in person
  • Leaving your repeat request tear off slip, with the items you require marked, in the special prescription boxes by the main entrance and the secure box located at the main car park gates.
  • Online ordering – please ask reception how to register for this service.

Please note that we do not accept telephone requests for ordering prescriptions as serious medication errors are more likely to be made through verbal communication and can block the telephone line.

If you are taking medication on a long term basis your doctor will need to speak to you from time to time to review your prescription.

Collecting your medication – dispensing patients

If we are able to dispense you medication for you, we ask that you allow at least 72 hours (3 working days) before collection and try to call in before 12.00 noon or after 3.00pm.

We request that children under the age of 16 years do not collect medication.

Patients who are exempt from payment need to show evidence of exemption when they collect their medicines.

Collecting your repeat prescription – non dispensing patients at Primary Healthcare Centre, Chopwell

Please allow 72 hours/3 working days before collecting your prescription.  Please collect your prescription from the doctor or dispensary in the usual way.

Unfortunately, if you are not registered as a dispensing patient, i.e. you live within 1 mile of a pharmacy (this includes patients who live in Highfield and Rowlands Gill we are not allowed to dispense to you and you must take your prescription to your local pharmacist.

If you are a non-dispensing patient on regular repeat medications you may ask a pharmacy of your choice to hold a six monthly prescription for you and they could dispense the correct amount of medication at monthly or two monthly intervals. This means you will not have to contact the Practice each time you want repeat medications. Please ask your doctor, nurse or the dispensing team for details of the “repeat dispensing scheme.”

Alternatively you can choose to nominate a pharmacy and we will arrange to send your prescriptions electronically. Please contact the dispensary if you would like to be set up for the electronic prescription service.

Pre-Payment certificates

Pre-payment certificates can be purchased online at or call 0300 330 1341. Application form FP95 can be collected at your pharmacy.


Primary Healthcare Centre, Chopwell is a dispensing practice. This means that we are able to dispense medication directly to our patients who live more than 1 mile from a community pharmacist/chemist. Please ask at reception if you think you might be eligible and would like to know more about this service.


If you have any queries about the medicines the doctor or nurse has prescribed for you please contact the dispensary. Please note that the Dispensary is closed every day between 13.00 – 14.00 and Dispensary phone lines are only available Monday to Friday between the times of 10:00 – 15:00, and 10:00 – 12:00 on a Thursday.

Dosette Boxes

We can arrange for weekly dosette boxes to be made up for patients who have difficulty managing medication. Please ask the dispensing manager for more information.

Delivery Service

The practice will be introducing a delivery service for dispensing patients who are housebound and unable to collect their medicines from the surgery.  Please ask the dispensing team for more information.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.15
  • 12-month prepayment certificate (PPC): £105.90
  • 3-month PPC: £29.65

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS website


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