It is a requirement for patients to wear a face covering when entering the surgery. If you do have an appointment we would be grateful if you could come with your face covering on – covering your nose, mouth and chin. This can be in the form of a mask, scarf or handkerchief of any sort of fabric.
Changes from 19th of July 2021
The UK Government have announced the final stages of lockdown easing from the 19th of July 2021 when legal restrictions will end in most settings, to be replaced by best practice guidance, giving the responsibility to individuals to decide on social distancing, mask wearing, group numbers and so on. The detailed Government document that accompanies the Prime Minister’s announcement puts Health and Care as an exception to this and requires that infection control measures remain in place, especially with COVID-19 rates increasing both nationally and locally.
The practice sees both sick patients, many of whom may have COVID given the rising numbers, and patients who will be vulnerable if they were to be diagnosed with COVID. Whilst the vaccine programme has seen the highest risk patients supported, there are still many in this group who are at risk, for example patients with health problems that have prevented them from having the vaccine or the vaccine isn’t as effective for them as it is for others.
To protect our vulnerable patients, in common with other health care organisations we will be requiring all patients to continue to wear a face covering, unless they are already medically exempt, when they visit the surgery (face coverings are more to protect other people than the wearer). 2m social distancing will also remain in place in the building. In addition for urgent and same day requests, we will continue to triage patients, though for longer term conditions the surgery will gradually open up more appointments where face to face is the first contact.
The practice will as always put the health and safety of our patients first. We have never been closed during the pandemic and have seen any patient that clinically needed to be examined and we will continue to do this.
We would like to thank everyone for their understanding as we continue to work to keep our community safe.
Please do not contact the surgery asking for proof of COVID vaccinations – we are unable to provide that information.
If you do not have a smart phone or unable to sign up to the app, contact 119 who will be able to send out an official vaccination status letter.
We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.
If you need medical advice or treatment, please ring us on 01207 561736 or, for non-urgent advice or treatment, visit our website and send us your query via e-consult.
Access to general practice: communications toolkit Due to coronavirus, how you contact us will be different at the moment. This is to limit face to-face contact whenever possible and help stop the spread of coronavirus.
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need. (For GP face-to-face appointments they will at first carry out a telephone triage before inviting patient to attend for face-to-face appointment where appropriate).
Consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated.
You can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination.
Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
We are open. The surgery’s glass door is operated by intercom. Please telephone the surgery if you need medical attention and a clinician will contact you to decide if they need to see you. This is according to Government guidelines.
For the most up-to-date Coronavirus advice visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
NHS 111 for advice: https://111.nhs.uk/covid-19
Welcome to Chopwell Primary Healthcare Centre
We are now live with E-consultations
Our Clinical Team:
Dr Mohammad S Hassan (MBBS, MRCGP) (Partner)
Dr Sameena Hassan BSc (Hons), MBChB, MRCGP, DRCOG (Partner)
Dr Susan McCleary (MBBS, MRCGP, DRCOG) (long term locum)
Dr E Alli (locum)
Mrs Sandra Telford (Advanced Nurse Practitioner) is a registered nurse.
Nurse Practitioners prescribe medication, treat illness, and full examination.
Irrm Ahmad (PCN Pharmacist) Medication reviews
Carrie Horton (Community Link Worker) Social Prescriber
Digital survey for patients:
This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.
“Chopwell Primary Healthcare Centre aims to provide patients with high quality personal health care and to seek continuous improvement in the health status of the whole practice population. We aim to achieve this by developing and maintaining a cohesive team-based approach which is responsive to people’s needs and expectations and reflects, wherever possible, the latest advances in primary care.”