We would like to work in partnership with our patients. Being partners means that we have a responsibility towards each other. This can only be achieved if we work together. We are committed to providing you the best possible care. In turn, this patient contract lists your responsibilities towards helping us run an efficient service and a system that is fair to all patients registered at Primary Health Care Centre, Chopwell. By registering with the practice, this contract sets out your responsibilities as a patient towards the service for which we are both responsible.
Area covered by the practice
We provide health care for patients in Blackhall Mill, Blaydon, Chopwell, Consett, Crawcrook, Dipton, Dunston, Durham, Ebchester, Gosforth, Greenside, Hamsterley Colliery, Hamsterley Vale, Highfield, High Spen, High Westwood, Low Westwood, Newcastle, Prudhoe, Rowlands Gill, South Moor, Stanley, and Winlaton.
PRIMARY HEALTH CARE CENTRE
SOUTH ROAD, CHOPWELL
NEWCASTLE UPON TYNE
TELEPHONE: (01207) 561736
FAX: (01207) 563610
Find us on Google maps: http://maps.google.co.uk/maps?q=chopwell+doctors+surgery&hl=en&ll=54.919453,-1.81372&spn=0.001434,0.003439&sll=54.91981,-1.813862&sspn=0.001446,0.003439&fll=54.919546,-1.812546&fspn=0.001434,0.003439&z=18
How to register
If you would like to join the practice registration forms are available from reception. Once the forms have been completed one of our reception staff will arrange a new patient health check for you with our practice nurse. For further details please contact reception or telephone 01207 561736.
Appointments can be made either by telephone or by calling in at the reception desk. You can either book an urgent on the day appointment (if available) or go for a pre-bookable appointment.
We always try to minimise the waiting time for you and, whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.
We will also try to give you an appointment with the doctor that you prefer, but it may not always be possible. It’s also advisable that you should try to see the same doctor during the course of the same illness.
Please always attend your appointment on time and if you are unable to keep your appointment then please remember to call us as soon as possible. By doing this, you will be helping us to make more appointments available for you and other patients.
Please ask the reception staff for further advice on the appropriate appointment.
Prescription requests can be placed in the prescription box in reception at the surgery. If you are unable to hand in your prescription during surgery opening hours there is a secure box beside the main car park gate where prescriptions can be left. We can also set up online access for each patient to be able to order prescriptions over the internet but we would need to take a photocopy of some photo ID before we could organise this for you.
If you are ringing the surgery to find out results for bloods/urine/swabs/clippings/sputum samples etc please ring after 11am.
Home visits are for those who are housebound, or too ill or too frail to come to the surgery. The GP may discuss a request for a visit with the patient or carer. If the patient has a temperature or a rash, coming to the surgery will do no harm, but please inform the receptionist on arrival, as we may ask the patient to sit separately. When the condition of the patient does require a home visit, please try to give notice before 11:00am on the day the visit is required.