It is a requirement for patients to wear a face covering when entering the surgery. If you do have an appointment we would be grateful if you could come with your face covering on – covering your nose, mouth and chin. This can be in the form of a mask, scarf or handkerchief of any sort of fabric.
We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.
If you need medical advice or treatment, please ring us on 01207 561736 or, for non-urgent advice or treatment, visit our website and send us your query via e-consult.
Access to general practice: communications toolkit Due to coronavirus, how you contact us will be different at the moment. This is to limit face to-face contact whenever possible and help stop the spread of coronavirus.
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need. (For GP face-to-face appointments they will at first carry out a telephone triage before inviting patient to attend for face-to-face appointment where appropriate).
Consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated.
You can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination.
Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
Chopwell Primary Healthcare Centre
NHS ‘OPEN FOR BUSINESS’ CAMPAIGN
- If you need medical help, the NHS is still here for you.
- If you need medical help from your GP practice, contact them either online, by an app or by phone to be assessed.
- If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.
- If it’s a serious or life-threatening emergency, call 999
- If you are told to go to hospital it is important that you go to hospital.
- You should continue to attend your appointments, unless you have been told not to attend.
- You can order your repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available.
- If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you.
- To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.
- It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.
- If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice.
- If you have a symptom that you are worried about, you must contact your GP Practice.
- Your clinician will discuss with you the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus.
Heart Attack Patients
- If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.
- If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.
- If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.
- You can spot the symptoms of a stroke by using the FAST test:
- Face – is the face drooping / fallen on one side? Can they smile?
- Arms – can they raise both arms and keep them there?
- Speech – is it slurred?
- Time to call 999 if you see any of the above signs
- If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.
- If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.
Parents of young children
- If you are worried about the health of your baby or child, please call 111.
- If it’s a serious or life-threatening emergency, call 999
- NHS is here to support your mental health during the coronavirus pandemic, as well as your physical health.
- If you are concerned about the mental health of your child, please contact your GP or check online self-referral options for under 18 years olds at:
- If you are facing mental health issues contact your GP or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via your GP or online.
- If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies at:
- If you are facing a mental health crisis, use the NHS 111 online service. If you cannot get help online, call 111.
Learning Disability and Autism
- If you need medical help reasonable adjustments will be made so you get the right care and support.
- Your local community teams and crisis support lines are available if you are worried or anxious.
We are open. The surgery’s glass door is operated by intercom. Please telephone the surgery if you need medical attention and a clinician will contact you to decide if they need to see you. This is according to Government guidelines.
Please note the following:
Patients attending the surgery are asked to wear their own face covering.
Do NOT call us asking about pharmacy services.
Do NOT call us about Coronavirus symptoms – please access 111 online if you feel this is required. – we can not offer any further information than what you can get online.
Do NOT come to the practice without a prearranged appointment.
There are two locked prescription boxes located outside the surgery. One at the main glass door and one at the green car park gate. These boxes are checked twice a day.
We will not tolerate any aggressive or abusive behaviour.
We are trying our very best to maintain our service and need the support of our patients.
We will no longer be issuing paper prescriptions or printing sick notes. Sick notes will be emailed to patients.
All prescription will be sent electronically to a pharmacy. If you do not have a nominated pharmacy already we will contact you to arrange this.
Sick notes are all requested online via our e consult pop up. We will now be emailing the signed sick note to the email address stated in the online request.
Please make sure that the surgery has the correct address, telephone number and email address for you. – this is very important.
Chopwell Primary Healthcare Centre staff
For the most up-to-date Coronavirus advice visit: https://www.nhs.uk/conditions/coronavirus-covid-19/
NHS 111 for advice: https://111.nhs.uk/covid-19
Welcome to Chopwell Primary Healthcare Centre
We are now live with E-consultations
Our Clinical Team:
Dr Mohammad S Hassan (MBBS, MRCGP) (Partner)
Dr Sameena Hassan BSc (Hons), MBChB, MRCGP, DRCOG (Partner)
Dr Susan McCleary (MBBS, MRCGP, DRCOG) (long term locum)
Mrs Sandra Telford (Advanced Nurse Practitioner) is a registered nurse.
Nurse Practitioners prescribe medication, treat illness, and full examination.
Irrm Ahmad (PCN Pharmacist) Medication reviews
Carrie Horton (Community Link Worker) Social Prescriber
Digital survey for patients:
This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.
“Chopwell Primary Healthcare Centre aims to provide patients with high quality personal health care and to seek continuous improvement in the health status of the whole practice population. We aim to achieve this by developing and maintaining a cohesive team-based approach which is responsive to people’s needs and expectations and reflects, wherever possible, the latest advances in primary care.”