Telephone Line

We are currently experiencing an issue with the main telephone line into the surgery where patients may not hear an answer phone welcoming message and will instead hear a ringing tone. These calls are not coming through to reception due to a fault. BT are coming to the surgery to fix the problem today. If you do have a problem getting through on 01207 561736 patients can ring 07747667378 which will be in use until 1pm today. Thank you. We are sorry for any inconvenience caused.

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Surgery Closure due to Easter Bank Holidays

The surgery will be closed on the following dates due to the Easter Bank Holidays:

Friday 30/03/2018
Saturday 31/03/2018 (weekend closure)
Sunday 01/04/2018 (weekend closure)
Monday 02/04/2018

For urgent medical advice on the days that the surgery is closed please ring 01207 561736 where you will directed to the appropriate service to call.

If you have a serious medical emergency please telephone the emergency services by dialling 999.

We are sorry for any inconvenience caused due to the surgery being closed.

 

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Surgery Closed Half Day For Training

The surgery will be closing at 12.30pm on Wednesday the 21st of March 2018 due to staff training across Gateshead and will not reopen until 9am on Thursday the 22nd of March 2018.

If you need urgent medical advice please ring 01207 561736 or NHS 111 during the time that the surgery is closed. If you have a serious medical emergency please contact the emergency services by dialling 999. Thank you.

We are sorry for any inconvenience caused.

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Power Restored

We are happy to be able to announce that Northern Power have replaced the fauly underground cable outside the surgery and all being well we should have electricity restored for opening tomorrow. We would like to apologise to patients for the problems they have had accessing services these last two days. We really appreciate your support and understanding.

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Power Cut

Unfortunately we are experiencing a power cut at the surgery due to a problem with an underground cable. Due to this issue we are unable to book appointments or order prescriptions but we hope that the power will be back on later today. Any patients with appointments should still attend the surgery unless they hear from the practice to cancel. We have an emergency telephone line set up on our usual number 01207 561736 for patients to ring if they need urgent advice. We are sorry for any inconvenience caused.

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Weather Conditions

Due to adverse weather conditions affecting staff and patients travelling safely, routine appointments are being rearranged.  We are in the process of contacting patients.  Please note the surgery car park is closed as it is deemed unsafe.

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Heavy Snow

The surgery is open but there may be delays in patients being seen due to a shortage of staff. We are sorry for any inconvenience caused.

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Training Dates 2018

On the following dates the surgery will be closed from 12pm due to staff training. We are sorry for any inconvenience caused:

Wednesday 21st of March 2018

Thursday 19th of April 2018

Thursday 24th of May 2018

Thursday 12th of July 2018

Wednesday 19th of September 2018

Thursday 18th of October 2018

Tuesday 13th of November 2018

 

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Christmas and New Year Opening Hours

The opening hours for the surgery over the Christmas and New Year period are as follows:

Saturday 23rd of December 2017 – Closed (weekend)
Sunday 24th of December 2017 – Closed (weekend)
Monday 25th of December 2017 – Closed
Tuesday 26th of December 2017 – Closed
Wednesday 27th of December 2017 – 9am to 1pm then 2pm to 6pm
Thursday 28th of December 2017 – 9am to 1pm (Half-day closing)
Friday 29th of December 2017 – 9am to 1pm then 2pm to 6pm
Saturday 30th of December 2017 – Closed (weekend)
Sunday 31st of December 2017 – Closed (weekend)
Monday 1st of January 2018 – Closed (weekend)
Tuesday 2nd of January 2018 – 9am to 1pm then 2pm to 6pm

 

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Surgery Early Closure

The surgery will be closing half an hour earlier today at 12.30pm due to staff training across Gateshead. If you need urgent medical advice between 12pm today (Thursday the 16th of November 2017) and 8am tomorrow morning (Friday the 17th of November 2017), please ring NHS 111, and after 8am until 9am please ring 03301239532.

We are sorry for any inconvenience caused due to our early closure.

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