Friends and Family Test

 

We would like your feedback regarding your experience of our service. Please complete our three question survey below to let us know how likely you are to recommend our practice to friends or Family. Thank you.

https://www.surveymonkey.com/r/KGMM93M

Results

We collected the responses by handing out paper questionnaires in reception when patients came in for appointments. Patients could also complete the survey on the website from the link above. Thank you to everyone who has taken part.

The results from December 2014 to August 2017 Friends and Family Test are as follows:

Some of the comments made by patients from the survey have been:

  • Always been at this surgery. Happy with Doctors and Nurses.
  • Reception staff always are helpful and friendly.
  • The service I have received has been first class.
  • Always receive excellent treatment and service.
  • Easy to talk to, very understanding and reassuring.
  • Always appointments available.
  • Doctors are polite and listen to patients.
  • Can’t get appointment with preferred GP for quite some time.
  • Always care well for my family and have regular contact via visits/phone calls to my extended family when they need it. Have supported family through deaths by visiting all family who have lost partners.
  • When I have ever called for an appointment I have managed to get one on the same day.
  • Had good and bad experiences with surgery.
  • I have come for a long time to this Doctor’s and I would recommend to friends and family.
  • I’ve been with this practice since I was a child and have always been pleased with the treatment.
  • The service is excellent, if a problem rises they do their utmost to sort it.
  • Very friendly and quick response to tricky situation. Knowledgeable.
  • Very helpful, great appointment system.
  • Doctor was very thorough and gave options on treatments I could have to benefit problems.
  • The service has good and bad points like all services.
  • I have always had the best treatment available and have never felt that I was a nuisance. Great surgery.
  • You can get an emergency appointment when you phone same day and don’t have to wait days.
  • The reception staff work hard to try to offer you an appointment as early as possible.
  • Waiting times in waiting room.
  • I’m very happy with the service provided.
  • I let people make up their own mind.

 

 

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